BigTent Customer Support
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Overview
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Recent
BigTent Updates & Annoucements
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Known Issues
(17)
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KNOWN ISSUE: Admins can only feature photos that they have uploaded to the slideshow feature
KNOWN ISSUE: Member lists not allowing admins to add additional fields on new groups
KNOWN ISSUE: Children's birthdays do not display on the calendar for new groups
Getting Started
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Starting a group on BigTent
(4)
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The 8 steps for launching your BigTent group
Guide: Resources for new leaders
Video & Guide: How do I start a group or move my group to BigTent?
New to BigTent
(3)
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The 4 most important things to know how to do on BigTent
How to post on your group's forum
Video & Guide: How to Use BigTent
FAQS
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About Page
(6)
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Quick Overview: The About Page
ABOUT PAGE FAQS FOR LEADERS
Where do I add or edit information about my group?
Accounting and Payments
(4)
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How do refunds work on BigTent?
ACCOUNTING AND PAYMENT FAQS FOR GROUP LEADERS
Does BigTent charge a fee to process membership dues and event payments?
Assigning Permissions
(6)
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Video & Guide: Delegating responsibility to other group leaders using Permissions
A ton of people in my group have special permissions. Can I just view one person's privileges?
How do I remove a member's permissions?
Bookmarks
(2)
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Video & Guide: How do I use bookmarks to follow content that interests me?
Quick Overview: Bookmarks
Calendar
(8)
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Quick Overview: My Calendar
Can I download my BigTent calendar events to my computer for use in Outlook, iCal, or Google?
How do I add a group event to my Personal Calendar?
Classifieds
(7)
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Quick Overview: Classifieds
Video & Guide: Where do I go to sell an item or post a Classified listing?
How do I make an offer for an item in the Classifieds?
Customization
(4)
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Video & Guide: How do I feature photos, news, polls, or a video on the Buzz page?
Can I add FAQs visible only to my group?
What's a "group nickname" or "short name"? Can it be changed?
Deals
(1)
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How do I unsubscribe from the Deals?
Enrollment / Inviting Members
(26)
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How to download your members' data from Yahoo! Groups
What are the different ways a member can join my group?
What is the enrollment process like for new members?
Events
(14)
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Quick Overview: Events
Guide: How do I RSVP and/or pay for a group event?
How can members share event photos?
Files
(8)
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Quick Overview: Files
How do I sort files?
FILES FAQS FOR GROUP LEADERS
Forums
(17)
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How do I email a forum topic?
Quick Overview: Forums
How do I edit or delete a forum post?
General Navigation
(8)
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How do I delete my group?
What is BigTent?
Quick Overview: The Buzz Page
Gifts
(3)
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Quick Overview: Gifts
How do I send a gift?
How will I be notified when I receive a gift?
Member List
(6)
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Quick Overview: Member List
How do I opt out sharing my information in the member directory?
Where can I see new members?
Membership Management and Reports
(8)
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How do I suspend or remove a member from my group?
How do I reinstate a member in my group?
Changing membership types, end dates, and renewal method
News
(7)
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Quick Overview: Group News
NEWS FAQS FOR GROUP LEADERS
Video & Guide: How do I schedule, post, or email a Group News entry?
Photos
(7)
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Quick Overview: Photos
How do I add photos to my profile or share photos with my group?
How do I share photos from a past event?
Polls
(5)
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How do I respond to a poll?
POLLS FAQS FOR GROUP LEADERS
How do I create or edit a poll?
Privacy and Security
(3)
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How can I control who sees my personal information?
Why are there ads on BigTent?
Is my information safe on BigTent?
Profile
(6)
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Quick Overview: Profiles
Video & Guide: How do I change my personal profile information?
Video & Guide: How do I upload a new profile picture?
Public Pages & Widgets
(8)
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Video: What is the Group Public Page? What's on it?
What happens to our existing public website?
Guide: Can members sign up or log in via my group's public website?
Receiving Emails
(5)
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Changing your primary email address
How do I add BigTent emails to my email Safe List?
Why am I not receiving emails from my group?
Renewals
(7)
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My membership has expired. Can I still renew?
Do invitations to join / renew expire?
RENEWALS FAQS FOR GROUP LEADERS
Reviews
(8)
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Quick Overview: Reviews
Guide: How do I post a Review or advertise my own business with the group?
Can I link a forum comment to a related review?
Settings
(7)
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Quick Overview: Settings
Changing your primary email address
Video & Guide: How do I upload a new profile picture?
Signing In
(7)
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I keep getting signed out of BigTent. Help!
I can't sign in to BigTent
How do I use my Facebook login to sign in to BigTent?
Signing Up for Your Group
(8)
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How do I find a group that uses BigTent?
Troubleshooting registration issues
What do I need to know to register for a group when I live outside the US?
Starting a group on BigTent
(5)
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How can I make sure my members' questions about BigTent are answered?
How do I prepare my members for our switch to BigTent?
How can I get help with the group setup process?
Subgroups
(10)
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Quick Overview: Subgroups
Video: About BigTent subgroups
How do I join a subgroup?
TentMail
(3)
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Quick Overview: TentMail
Can I reply to TentMail over email?
How can I contact members or leaders of my group individually?
Why BigTent?
(17)
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How can I find out BigTent's features?
BigTent, Meetup & GroupSpaces comparison
What happens to our existing public website?
Video Tutorials
(1)
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Video Tutorials
